What are the responsibilities and job description for the Customer Service Representative position at NORTHEASTERN APPLIANCE SERVICE?
Company Description NORTHEASTERN APPLIANCE SERVICE is a Factory Certified Service and Premier Partner of Sub-Zero, Wolf, and Cove, specializing in luxury appliance repair. The company serves much of the Hudson Valley, the Bronx, Brooklyn, and western Connecticut, providing expert service for Sub-Zero appliances. By focusing exclusively on these brands, NORTHEASTERN APPLIANCE SERVICE ensures technicians have specialized knowledge, training, and experience. Team members are supported with ongoing learning to keep appliances performing at their best and to maintain high standards of service. Applicants can expect to join a professional, customer-focused organization with a strong reputation in its service area.
Role Description This is a full-time, on-site Customer Service Representative role based in Peekskill, NY. The Customer Service Representative will handle incoming calls and inquiries, schedule service appointments, and provide clear information about repair services and processes. Responsibilities include updating customer records, coordinating with technicians and dispatch, and following up to ensure timely and accurate service. The role involves resolving customer concerns, maintaining a positive and professional tone, and supporting overall customer satisfaction and retention. The position requires consistent collaboration with the service team to deliver efficient, high-quality support to clients.
Qualifications
Role Description This is a full-time, on-site Customer Service Representative role based in Peekskill, NY. The Customer Service Representative will handle incoming calls and inquiries, schedule service appointments, and provide clear information about repair services and processes. Responsibilities include updating customer records, coordinating with technicians and dispatch, and following up to ensure timely and accurate service. The role involves resolving customer concerns, maintaining a positive and professional tone, and supporting overall customer satisfaction and retention. The position requires consistent collaboration with the service team to deliver efficient, high-quality support to clients.
Qualifications
- Strong customer-focused skills in Customer Service and Customer Support.
- Ability to enhance Customer Experience and maintain high Customer Satisfaction.
- Experience working in roles similar to Customer Service Representatives.
- Clear and professional verbal and written communication skills.
- Comfort using scheduling systems, CRM tools, and basic office software.
- Strong organizational skills and attention to detail in a fast-paced environment.
- Ability to handle challenging conversations with patience and professionalism.
- Prior experience in appliance service, home services, or related industries is a plus.