What are the responsibilities and job description for the RDC Mail Order Clerk - Yellowstone National Park position at Internal Career Site?
Overview
Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!
Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!
Job Summary:
This role involves efficiently managing guest orders by completing paperwork, packing items according to guidelines, and ordering supplies as needed. Excellent guest service is essential, requiring professional communication and collaboration with management regarding any workplace issues. Additionally, the role may include various tasks in the Retail Distribution Center, adherence to environmental standards, and maintaining a safe work environment
The Details:Position Type: SeasonalSeason Dates: Early April 2026 to End of October 2026Pay: $17.75/hourlySchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
Perks:
- Free Yellowstone & Grand Teton National Park pass
- Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Employee discounts at local gateway communities
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
- Complete all paperwork and computer processes for guest orders promptly, ensuring accurate and efficient order processing
- Pack guest orders according to established guidelines and regulations to maintain quality and safety standards
- Order necessary products and supplies to fulfill guest orders effectively
- Deliver outstanding customer service by following Xanterra’s hospitality standards, ensuring all communications are professional, courteous, and timely
- Maintain open communication with the Retail Assistant Distribution Center Manager and Assistant Director of Retail regarding any workplace issues or job-related concerns
- Assist with various tasks in the Retail Distribution Center, including processing merchandise, cleaning, loading/unloading trucks, and completing pick tickets as needed
- Adhere to Xanterra’s Environmental Management Systems and actively seek ways to enhance the environmental impact of your role
- Ensure a safe working environment by complying with safety requirements while also performing office duties and special projects as assigned
Qualifications
- Must be able to communicate professionally and with courtesy
- Have accurate and moderately fast computer skills
- Have basic accounting and filing skills
- Have ability to accept direction and work cooperatively with other department personnel and to function with other Xanterra Departments, as needed
- Basic understanding of Word and Excel computer programs preferred
- Understand overall inventory control procedures; assist with inventory files, as needed
Physical Requirements include:
- Able to stand/walk for a minimum eight-hour shift
- Frequently lift and move cartons weighing up to 50 pounds
- Carry boxes/product up and down stairs at most locations several times a day
- Maintain proper ergonomics when working at a desk/workstation during an eight-hour shift
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
