Lodging Quality Assurance Manager - Columbia Falls, MT

Overview

Live. Work. Explore. as a part of our Lodging team in Columbia Falls, the gateway to Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring a Lodging Quality Assurance Manager to Live. Work. Explore. in Columbia Falls, Montana!

Job Summary:Reports to the Assistant Director of Lodging in all areas of lodging systems, policies, procedures, scheduling, staffing, and budgetary areas.

The Details:Position Type: SeasonalSeason Dates: mid-March through late-October 2026Pay: TBDSchedule: Typical schedule is 50 hours, 5 days per week (may include weekends, evenings, and holidays)Housing: Employee housing may not be available

About Columbia Falls:Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

• Supervise training participants, assess skills and knowledge, monitor attendance and provide feedback to Guest Service Managers in regards to staff’s abilities.
• Assists the department with assembling and organization of all training materials (i.e., manuals, visuals, practical sessions, PowerPoint, etc.).
• To assist in preparing and organizing the training sites.  To assist at location during openings and throughout the season.
• Reports to the on site Location Manager when working shifts at the desk. 
• Perform all job duties toward the goal of maximizing guest service while simultaneously maximizing profit.
• May be required to live on property while covering shifts.
• Knows all related job functions of front desk, bell staff, and housekeeping, inclusive of tour/transportation information. 
• Keeps open lines of communication with other departments to ensure coordination and synergy of hotel activities. 
• Responsible for daily room blocking and ensures that guest requests are handled efficiently to the best of ability.
• Answers inquiries pertaining to hotel policies, services and reservations for rooms, tour/transportation needs and outside activities.
• Manages guest room availability and overbookings.
• Resolves all guest complaints to the satisfaction of both the guest and GNPL.  Works with the Lodging Department on issues of refunds and other compensation. 
• Resolves guest relation problems skillfully with willingness and desire to understand a    guest's viewpoint and make any necessary billing adjustments so that the guest is satisfied. 
• Handles all phases of group tour arrivals to provide a smooth and orderly flow of guests.
• Coordinates bell staff in the dispatching and receiving of all buses leaving or arriving at each location, or assigns responsible Front Office Associate(s).  Oversees the loading of baggage and seating of passengers.
• May transfer funds and be responsible for a cash bank. 
• May assist in Housekeeping and/or Laundry when short staffed.
• Ensure each employee is properly trained to deliver efficient, effective service to Park visitors.
• Continues the development of all Guest Service personnel throughout the season.
• Enforces policies in the areas of dress, appearance and conduct, established by GNPL.
• Motivates staff as necessary.
• Familiar with emergency fire evacuation and safety procedures.
• Ensures all lost and found policies are strictly enforced.
• Ensure all PCI Compliance guidelines are trained, followed, and enforced.
• Ensures that all staff is following the Company’s Ecologix practices.
• Ensures that the all staff is trained and complies with safety guidelines.
• Helps control the inventory of front office supplies and forms.
• Assists other departments as needed and perform other duties as assigned.
• In addition, the Lodging Manager’s responsibilities include those listed on the Guest Service Manager and Associate job description.
• Participate in Manager on Duty Program as necessary. 

Qualifications

• Ability to teach others in a logical and professional manner
• In-Park travel and overnight stays required
• Required to drive a company vehicle; a driving record check will be completed as part of the standard pre-employment background check.
• Performance management skills.
• Strong communication skills.
• Ability to supervise employees.
• Knowledge of keyboard and printer operation.
• Knowledge of Opera PMS program.
• Knowledge of Front Office accounting skills and procedures.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of Glacier National Park facilities, activities, and features.
• Must be flexible and open to changes in procedures.
• Ability to effectively handle multiple situations.
• Strong organizational and administrative skills.
• Technical knowledge of Front Office operations.
• Must possess good organizational skills.
• Previous front desk experience preferred.
• Some knowledge of general bookkeeping required.
• Knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
• Knowledge of Microsoft Office: Word, Excel, Publisher, PowerPoint, Outlook
• Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.

Physical Requirements include:

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Salary : $350