Medical Customer Service Representative

JOB DESCRIPTION

Work days/hours: M - F 8am - 5pm

Pay rate $17.50

DT required

LOCALS ONLY- ONSITE MON - THURS, REMOTE ON FRIDAYS

1. Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.

2. Process customer returns according to established department policies and procedures.

3. Work closely with the Medical Billing department to resolve disputed Billing charges

4. Provide timely feedback to Customer Service Management regarding service failures or customer concerns.

5. Partner with Sales Representatives to meet or exceed customer service expectations.

III. ANCILLARY DUTIES AND RESPONSIBILITIES 5. Communicate with customers through digital omnichannel communication methods including web chat and email.

6. Maintain a positive work atmosphere that embodies Liberator’s philosophy of professional excellence, teamwork and integrity.

7. Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up

8. Perform other duties and tasks as assigned

IV. REPORTING RELATIONSHIP RESPONSIBILITIES __x__ No supervisory responsibilities __ ___ Provides work direction only _____Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

V. MINIMUM REQUIREMENTS OR QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) A. 1 Years Medical Industry or call center/customer service experience.

B. Education/Experience: High School Diploma or general education degree (GED);

Experience:

1-2 years related experience and/or training; or equivalent combination of education and experience. C. Skills: 2. Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. 3. Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. 4. Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 5. Computer: Knowledge of Word Processing software, Excel, Access and/or other database software. 6. Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) VI. WORK REQUIREMENTS 1. Ability to work some evening shifts, weekends, and overtime as needed VII. PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. VIII. WORK ENVIRONMENT (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 1. Remote: While performing the duties of this position, the employee must work in a private, quiet area free from distractions to maintain professionalism and confidentiality. Must have reliable high-speed internet at their work location.