What are the responsibilities and job description for the Resource Planner position at Intellectt Inc?
Job Title: Resource Planner
Location: Nashville, TN
Duration: 12 Months
Job Summary
Seeking a Resource Planner with strong customer service and communication skills to coordinate field service schedules, optimize resource allocation, manage service orders, and support preventive maintenance activities. The ideal candidate is highly organized, detail-oriented, and capable of ensuring timely service delivery while maintaining accurate documentation and operational efficiency.
Key Responsibilities
- Plan and maintain daily schedules for field service resources.
- Coordinate preventive maintenance and field service activities.
- Assign, modify, and monitor service orders.
- Resolve scheduling conflicts and optimize resource utilization.
- Communicate effectively with customers, managers, and field technicians.
- Maintain accurate service records and documentation.
- Order and track service parts to support operations.
- Record indirect activities such as training and leave.
- Escalate operational issues and support timely resolution.
- Ensure compliance with company policies and planning procedures.
Skills Required
- Customer Service & Client Communication
- Resource Planning & Scheduling
- Service Dispatch Coordination
- CRM Software
- Microsoft Office Suite
- Documentation & Record Management
- Administrative Support
- Service Operations
- Root Cause Analysis (RCA)
- Troubleshooting & Problem Solving
- Time Management & Multitasking
- Operational Excellence
- Regulatory & Process Compliance