What are the responsibilities and job description for the Customer Service/Sales Support Specialist position at Insperity?
Description & RequirementsCustomer Service/Sales Support SpecialistAre you someone who enjoys connecting with customers, solving problems, and providing exceptional service? Our client, a global innovator in opener and control system technologies, is seeking a Customer Service/Sales Support Specialist to join their growing team. In this role, you'll be the primary point of contact for customers, assisting with inquiries, providing product support, and delivering tailored solutions that strengthen relationships and drive ongoing success.Best-in-Class Benefits and Culture:Our client values the dedication and contributions of their team members. They demonstrate this commitment through competitive compensation of $60,000 to $65,000 annually, depending on experience, and a comprehensive benefits package designed to support your personal and professional well-being. Their offerings include:Comprehensive health coverage: Company-paid medical, dental, and vision insurance for employeesFinancial protection: Company-paid life insurance, along with short- and long-term disability coverageRetirement planning: 401(k) plan availableWork-life balance: Generous paid time off starting at 15 days, 10 paid holidays, and additional sick leaveFlexible work options: Opportunities for schedule flexibility to help you maintain balance and productivityAdditional work/life benefits: A range of other employee perks and resources available to support your successOur client is committed to fostering a collaborative, growth-oriented workplace where every voice is valued and matters. They believe in empowering employees to contribute to continuous improvement, share ideas, and actively participate in shaping a positive and innovative company culture.To thrive as the Customer Service/Sales Support Specialist, you should have:Solid experience in technical product customer service, preferably within a manufacturing or garage door industry setting.Proficiency with Salesforce or SAP Sales and Service Cloud, with solid familiarity using ERP systems required.Basic technical understanding and ability to effectively troubleshoot and communicate technical concepts.Excellent verbal and written communication skills in English; bilingual in Spanish or French a plus.Detail- and deadline-oriented with the ability to manage client relationships and work flexible hours across U.S. time zones.Your responsibilities as the Customer Service/Sales Support Specialist will include: Deliver exceptional customer service by responding to a high volume of inbound calls and emails for residential and commercial products.Serve as the primary point of contact for assigned accounts, providing timely product, pricing, and delivery information.Enter and manage orders and account details accurately within the ERP system.Resolve customer inquiries and issues by identifying solutions and ensuring prompt follow-up communication.Build and maintain strong customer relationships to drive satisfaction, loyalty, and repeat business.About Our Client:Since 1957, our client has been developing and producing technically advanced opener and control systems, along with accessories for a wide range of doors and gates-from residential garage doors to industrial and commercial applications. Headquartered in East Westphalia, Germany, and part of a global company group with operations spanning more than 70 countries, our client combines precision engineering with a customer-first mindset. Their U.S. division is dedicated to providing expert technical support, innovative solutions, and a superior service experience that reflects the company's long-standing commitment to quality and innovation.Join Our Team!Step into a dynamic role where your technical expertise and customer service skills drive real impact every day. Apply now to be part of a fast-paced, innovative environment and help shape exceptional experiences for clients across North America.Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment. The application window will close in 30 days. #PRO#ZCL
Salary : $60,000 - $65,000