Patient Navigator (Appointment Setting)

Patient Navigator (Appointment Setting)

Join one of the most trusted names in community healthcare! At Preferred IPA of California, you’ll be part of a dedicated team connecting patients with the care they deserve. As a Patient Navigator (Appointment Scheduling) you will conduct phone and telehealth calls to engage members, coordinate with provider offices to complete preventive screenings, and document all outreach activities in our tracking systems. This role plays a crucial part in enhancing patient experiences, promoting preventive care compliance, and supporting the overall health of our community.

Best-in-Class Benefits and Culture:

We value the time and efforts of our employees and are committed to supporting your success. Our full-time Patient Navigator role offers competitive pay of $23 to $26 per hour, depending on experience, and an extensive benefits package, including:

We foster a people-centric culture that values collaboration, work-life balance, and enthusiasm for helping others. At Preferred IPA, you will thrive in an environment where your efforts are appreciated, your voice is heard, and your growth is encouraged.

To thrive as a Patient Navigator, you should have:        

• High School diploma or equivalent required; additional training or experience in managed care or healthcare administration preferred.
• Minimum of 3 years customer service or member outreach experience in a call center environment, preferably in a healthcare.
• Experience working with medical offices with knowledge of Medicare managed care and/or Medi-Cal and Medicare regulations, policies and procedures preferred.
• Solid verbal and written communication skills with the ability to engage professionally with members, providers, and internal teams.
• Solid computer proficiency, including data entry and use of tracking systems; experience with medical billing, coding, or HEDIS is a plus.
• Ability to maintain confidentiality and manage multiple priorities in a fast-paced setting.
• Bilingual – Fluent spoken Spanish/English

As the Patient Navigator, you will be responsible for the following:

• Conduct outbound calls to members which include educational or compliance-related calls, scheduling office visits, assistance with Annual Wellness Exams, Medication Adherence, etc.
• Receive incoming calls through phone queues involving multiple issues from Members, Primary Care Physicians, and Health Plans. 
• Ensure all patient interactions are documented in the Member Services Database (MSD) and run reports as may be necessary or required.
• Maintain or exceed quality and productivity standards of a minimum of 65 calls per day with matching documentation.
• Display professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience.

Join Our Mission!

Be the voice that connects patients to better health! If you’re passionate about helping others, thrive in a fast-paced environment, and want to make a real difference in community wellness, we’d love to have you on our team at Preferred IPA of California! 

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.