What are the responsibilities and job description for the Technical Product Support Specialist position at Insight Global?
6 Month Contract
Benefits included on contract
Pay Rate: $30-$37/hr.
Onsite 4x a week (Appleton, WI)
Position Overview:
We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for a fortune 100 company's products. This role involves hands-on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction.
Key Responsibilities:
- Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.
- Diagnose and triage complex technical issues both on-site and remotely, using diagnostic tools and advanced problem-solving techniques.
- Provide user-facing support for pre-release products, addressing user-reported issues and offering actionable recommendations to improve user experience.
- Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.
- Collaborate with engineering and product development teams to share insights and contribute to product enhancements.
- Maintain professional communication with business partners and stakeholders.
- Ensure compliance with safety regulations and maintain a safe work environment at all times.
Qualifications:
- Strong technical background in hardware and software troubleshooting.
- Experience with diagnostic tools and issue tracking systems (e.g., Jira).
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively in dynamic environments.
Salary : $30 - $37