Mortgage Specialist

We are hiring for both Home Loan Specialists and Mortgage Closers. These positions are 6-month contract to hire, with a pay raise and bonus structure upon conversion.

The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.

The Home Loan Specialist will:

• Perform complex data and document validation
• Troubleshoot third party orders (title, appraisal, hazard, flood cert, credit, etc.)
• Handle more complex calls, emails or chat sessions
• Complete appraisal eligibility tasks
• Evaluate loan applications for compliance with product guidelines
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

The Mortgage Closer II will be responsible for supporting the Closing function within multiple Channels. As the Mortgage Closer II, you will act as a key contributor to ensure timely closings of mortgage loans while ensuring efficient and effective processes are followed while meeting customer service objectives.

The Mortgage Closer II will:

• Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure
• Able to provide assistance in escalated scenarios and mentorship of fellow team members
• Be detail oriented while delivering exceptional customer service
• Actively engage with various parties to the transaction, including both internal and external resources
• Handle routine calls, emails and/or chat responses
• Execute daily work queues and escalate as needed
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values