What are the responsibilities and job description for the ITSM Operations Specialist position at Insight Global?
Must haves:
-Bachelors Degree
-4 years of experience in IT operations
-Strong understanding of ITIL and ITSM practices
-Excellent communication, collaboration, and organizational skills
-Strong analytical, troubleshooting, and problem-solving skills
Pluses:
-ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
- Experience working in Freshservice
Day to Day:
This role is responsible for coordinating and executing IT projects, gathering business requirements, and ensuring smooth operations of software, hardware, and systems. It requires strong troubleshooting skills, the ability to identify improvement opportunities, and experience facilitating major incident and change processes. Candidates should have a solid understanding of ITIL and ITSM practices, excellent communication and organizational skills, and the ability to mentor junior staff. A college degree, several years of IT operations experience, and flexibility for travel and on-call availability are essential.
Salary : $100,000 - $110,000