What are the responsibilities and job description for the ITSM admin position at Insight Global?
Must haves:College Degree or equivalent5 years of experience administering ITSM platformsProven ability to configure, customize, and optimize ITSM workflows and automation.Strong skills in dashboard/report building and data analysisFreshservice administration experienceDay to Day:This role is responsible for planning, executing, and managing technology projects while ensuring adherence to established business processes and best practices. It requires expertise in ITSM platforms, ITIL-aligned practices, and the ability to configure, customize, and optimize workflows for efficiency and risk mitigation. The position involves leadership responsibilities, including mentoring staff, managing vendor relationships, and maintaining strong communication across all organizational levels. Candidates should have significant technical knowledge, strategic problem-solving skills, and experience in project planning, policy development, and team coordination.
Salary : $100,000 - $110,000