What are the responsibilities and job description for the Help Desk Technician position at Insight Global?
Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major healthcare clientContribute to clearing ServiceNow ticket backlog while also taking 35-40 service desk calls per dayTroubleshoot Office 365 and user access points (2FA, MFA)Work on a team of 15 other help desk resources to support long-term growth and maintenance of Windows environment lifecycleRequired Skills & Experience2 years of experience in a help desk/service desk role supporting Windows 11/Office 365 environmentExperience using ServiceNow to intake ticketsStrong phone communication skills to take in requests and troubleshoot in real timeTwo-Factor-Authentication experience and provisioning new user access points in O365Zoom video communications troubleshooting experienceNice to Have Skills & ExperienceWindows 10 to 11 migration experienceHealthcare experienceCybersecurity experienceREMOTE ROLE BUT MUST BE LOCAL TO CT TO GO TO TRAINING FOR FIRST TWO WEEKS.
Salary : $15 - $21
