Help Desk Support

Why Torrington Savings Bank?

Looking to grow your career at a place where community, innovation, and opportunity come together? Torrington Savings Bank offers more than just a job—we offer a supportive environment where your skills and ideas can thrive. As a trusted financial institution with over 150 years of history, we’re committed to serving our local communities while helping our employees reach their professional goals. Whether you're just starting out or looking to take the next step in your career, you'll find a collaborative culture, opportunities for advancement, and a workplace that values work-life balance. Join a team that takes pride in building relationships and delivering personalized banking experiences every day.

Current Opportunity

Help Desk Support

The Help Desk Support role provides Level 1 phone and desktop support to Torrington Savings Bank employees, assisting with troubleshooting IT-related issues. This position also maintains Identity and Access Management (IAM) systems.

Primary Accountabilities / Responsibilities:

• Provide Level 1 phone and desktop support employee access to information systems, including password resets, account unlocks, and permissions management.
• Assist the IT Department with various projects such as hardware replacements, core system upgrades, and employee relocations.
• Support software installations, upgrades, patching, and user training as needed.
• Maintain system diagrams and inventory records; collaborate with Accounting Department to track fixed assets.
• Perform routine preventative maintenance and generate related reports.
• Recommend hardware and software purchases based on user needs and system requirements.
• Carry out additional duties as assigned by Vice President, Information Technology.

Position Requirements:

•Strong knowledge of Windows Desktop and Server environments, Active Directory, Microsoft 365, and remote support tools

•Knowledge of TCP/IP, DNS, DHCP, VPN, and the ability to troubleshoot basic network connectivity issues.

•Experience using IT ticketing systems to manage support requests.

•Familiarity with disaster recovery procedures and online systems.

•Experience with IAM systems and IT support best practices.

Torrington Savings Bank offers an excellent benefits package which includes medical, dental, and vision coverage. We also offer company paid life insurance, short term disability, long term disability, and a wellness reimbursement program up to $350 per year. Employees are eligible to participate in our 401k plan after 6 months of service which has an employer match up to 3%. Employees may also be eligible for an additional employer match to their 401K following one year of service.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V

Torrington Savings Bank is a drug free workplace.