Customer Success Manager

Position: Customer Success Manager

Location: Bellevue, WA - 5 days onsite/week

Duration: FULL TIME/PERM

Salary: $85K-$115K, DOE

Start Date: ASAP

Required Skills

• 3 years of experience in Customer Success, Account Management, or Client Services for a B2B SaaS company.
• Proven success managing a customer portfolio, driving adoption, and leading renewal cycles.
• Excellent communication, presentation, and stakeholder management skills—comfortable engaging both operational and executive audiences.
• Experience using CRM systems (Salesforce) and Customer Success tools (Gainsight, Vitally, or similar).
• A proactive, accountable, and data-driven mindset—i.e. own what you do and always deliver measurable outcomes.
• Ability to be onsite, 5 days/week, in Downtown Bellevue office location.

Desired Skills

• Deep understanding of logistics, last-mile delivery, or supply chain operations.
• Familiarity with route optimization, dispatching, or telematics.

Core Responsibilities

We're hiring for a Customer Success Manager to own post-sale relationships with our client's largest customers - helping them achieve measurable business value through our client's SaaS platform. Acting as a trusted advisor, you’ll drive product adoption, retention, and expansion across your portfolio. Your success will be measured by customer health, renewal rate, expansion revenue, and overall client satisfaction. Our client is an industry expert within the Last Mile/delivery/logistics space - working to reshape the future of streamlined delivery. We will lean on your abilities to build out Customer Relationships & Strategy, Drive Adoption & Value, increase Renewals & Growth, and support ongoing internal collaboration & advocacy.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.