Client Services Coordinator

Hours: Full Time / 40 hours per week / Monday-Friday Location: Duncan, South Carolina, USA – On Site

6 Month Contract to Hire

Job Description:

Insight Global's client has an opportunity for a Client Services Coordinator to join our Operations team based in Duncan, South Carolina. The Sampling Operations Coordinator is responsible for the provision of overall inspection and analysis service for metals and minerals commodities within our client's group and the management of effective and efficient implementation. They will coordinate and liaise between clients, and our client.

ABOUT THE CLIENT:

Our client is a totally independent, family-owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis, and consultancy services to the metals and minerals, solid fuels, and agriculture industries.

We have honed and carefully crafted our reputation, delivering knowledge and professionalism in all aspects of weighing, sampling, and analysis. We thrive by continuing to reinvest in our facilities, technology, and people.

RESPONSIBILITIES

• Delivery of first-class customer service with a "right first time" approach.
• Proactive contribution to the continued achievement of departmental KPIs.
• Manage key client accounts as allocated.
• Monitoring Inspector movements and working collaboratively with your colleagues to maintain Inspector schedules.
• Ensure accurate and timely communications between internal and external clients, including, but not limited to, job updates, final reports, and invoices.
• Provide accurate and timely finalized documentation to external clients.
• Effectively coordinate the flow of information between local offices and external clients.
• Build solid relationships with overseas colleagues in order to support continued and effective operational objectives.
• Take responsibility for your own learning and development with a view to achieving effective customer service and continuous improvement to service delivery.

DO YOU HAVE WHAT IT TAKES?

To be successful with our client, you will need to display the following:

• Effective verbal and written communication skills.
• High attention to detail.
• Proactive approach to first-class customer service delivery.
• Inquisitive / willingness to learn and develop skills and knowledge.
• Excellent communicator at all levels.
• Willingness to go the extra mile in order to maintain service delivery and client satisfaction.
• Ability to work independently and as part of a wider team in order to fulfill customer and business expectations. This position requires collaboration in a team-oriented office environment whilst being responsible for managing individual tasks and responsibilities.
• Able to work in a fast-paced environment.
• Self-motivated: A proactive approach working from your own initiative.

Required Work Experience

Essential:

• Communication: Good interpersonal skills, able to communicate both verbally and in writing, and to liaise professionally at all levels within the company, both internally and overseas.
• A team player with dignity and due respect for fellow colleagues.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organization and time-management skills with good attention to detail and accuracy.
• IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.

Desirable:

• Working knowledge of inspection and supervision.
• Good commercial understanding and appreciation of factors involved in delivering first-class customer service.
• Working knowledge of quality services and the factors involved in delivering a quality service.
• Experience within a customer service or customer-facing environment.

Required Qualifications

• High School Diploma (minimum).
• College degree (preferred).
• Sound knowledge of Microsoft Excel and Google Suite applications.