What are the responsibilities and job description for the Cisco/Voice Field Technicians position at Insight Global?
Required Skills & Experience
- Minimum 1 year of Cisco Voice/Phone Migration experience
- Comfortable with field work and traveling between sites (within 30 minutes)
- Reliable transportation
- Hands-on experience with phone installation, configuration, and testing
- Strong attention to detail and ability to follow instructions
Nice to Have Skills & Experience
Previous experience in large-scale phone system migrations
Familiarity with hospital or clinic environments
Job Description
An employer is looking to add Cisco Field Technicians to their Madison location. These Technicians will be responsible for supporting a large-scale migration from Skype to Cisco across multiple healthcare sites in Madison. Day-to-day duties include traveling to assigned sites within a 30-minute radius, removing existing DVX phones, and installing Cisco phones by unboxing, connecting, and configuring devices, including entering required codes. The technician will perform basic test calls to ensure functionality, document installations, and escalate advanced troubleshooting issues to the network team. Additional responsibilities include maintaining accurate inventory records and communicating progress with project leads. Candidates should have at least one year of Cisco experience, be comfortable with field work and frequent travel, possess reliable transportation, and demonstrate strong attention to detail and troubleshooting skills.
Salary : $25 - $40