What are the responsibilities and job description for the Genesys Engage Solutions Engineer position at Innovatix Technology Partners?
Title: Genesys Engage Solutions Engineer
Location: Middletown, NJ - 07748
Duration: 12 Months
*** W2 - USC or GC only ***
Top Skills Required:
- Expertise in Genesys Engage (Framework, SIP Server, Routing, Stat Server, CTI & T-Lib SDK) with Design & Implementation experience.
- Strong experience installing, configuring, and troubleshooting Genesys Voice and Digital (E-Services, UCS, Chat Server, GMS) platforms.
- Hands-on knowledge of Red Hat Linux administration, Oracle Database, and PL/SQL in enterprise environments.
- Proficiency in automation and scripting using Python, Perl, or Node.js, including cron job scheduling.
- Experience providing L3 production support, incident resolution, and cross-functional collaboration for enterprise contact center infrastructure.