Senior Genesys Voice & CTI Engineer

Date Posted: 07/31/2026

Hiring Organization: Rose International

Position Number: 504982

Industry: Telecommunications

Job Title: Senior Genesys Voice & CTI Engineer

Job Location: Middletown, NJ, USA, 07748

Work Model: Onsite

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 11

Min Hourly Rate($): 70.00

Max Hourly Rate($): 78.00

Must Have Skills/Attributes: Genesys, Oracle, PL/SQL, Python

Nice To Have Skills/Attributes: PERL

Experience Desired: Enterprise Genesys Contact Center (Voice & CTI) (8 yrs); Voice/Digital Platform & Production Support (8 yrs); Linux, Oracle & Automation (Perl/Python/Shell) (8 yrs)

Required Certifications/Licenses: Genesys Engage Design and Implementation Certification

**C2C is not available**

Job Description

Only qualified Senior Genesys Voice & CTI Engineer located near Middletown, NJ to be considered due to the position requiring an on-site presence.

Required Certifications

• Genesys Engage Design and Implementation Certification (Required)
  
  

Overall Purpose

Provide Design, implementation, and Support for all technologies related to the Client's Genesys Contact Center Voice infrastructure and applications. Experienced with Genesys CTI, Framework, Stat and SIP server technologies, Routing strategies, T-Lib SDK, and E-Services, which include Interaction Server, UCS, Chat Server, and GMS.

Roles & Responsibilities

• Subject matter expert (SME) in all areas of the Voice and CTI technologies. Genesys Engage Design and Implementation Certification required.
• Can install Genesys applications and troubleshoot end-to-end voice and digital interactions, providing incident support as required on all managed Genesys platforms.
• Provide project and implementation support for all convergence technologies.
• Interface directly with Client CTX and peer teams on issues relating to acceptance and testing of the technologies previously described.
• Resolve or assist in resolving complex service problems for all Client and Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors.
• Skills must include administrative work knowledge of Red Hat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and can create scripts in Perl and/or Python and set up Cron jobs.
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
  
  

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).