What are the responsibilities and job description for the Genesys Contact Center Voice Engineer position at Innovatix Technology Partners?
Overall Purpose:
- Provide Design, Implement and Support for all technologies related to Genesys Contact Center Voice infrastructure and applications.
- Experienced with Genesys CTI, Framework, Stat and SIP server technologies, Routing strategies, T-Lib SDK, E-Services which include Interaction Server, UCS, Chat server and GMS.
Roles & Responsibilities:
- Subject matter expert (SME) in all areas of the Voice and CTI technologies. Genesys Engage Design and Implementation Certification require.
- Has the ability to install Genesys applications and troubleshoot end-2-end voice and digital interactions, providing incident support as required on all managed Genesys platforms.
- Provide project and implementation support for all convergence technologies.
- Interface directly with CTX and peer teams on issues relating to acceptance and testing of the technologies previously described.
- Resolve or assist in resolving complex service problems for all Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors.
- Skill must include administrative work knowledge of RedHat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and has the ability to create scripts in Perl and/or Python and setup cron jobs.