What are the responsibilities and job description for the Senior System Engineer position at Innovatix Technology Partners?
Role: Senior Genesys Engage Engineer (Voice & CTI)
Duration: 12 Months
Location: Middletown, NJ - 07748
Overall Purpose:
Provide Design, Implement and Support for all technologies related to Genesys Contact Center Voice infrastructure and applications. Experienced with Genesys CTI, Framework, Stat and SIP server technologies, Routing strategies, T-Lib SDK, E-Services which include Interaction Server, UCS, Chat server and GMS.
Roles & Responsibilities:
1) Subject matter expert (SME) in all areas of the Voice and CTI technologies. Genesys Engage Design and Implementation Certification require.
2) Has the ability to install Genesys applications and troubleshoot end-2-end voice and digital interactions, providing incident support as required on all managed Genesys platforms.
3) Provide project and implementation support for all convergence technologies.
4) Interface directly with CTX and peer teams on issues relating to acceptance and testing of the technologies previously described.
5) Resolve or assist in resolving complex service problems for internal and Vendor partner CTI solutions through multiparty conference calls with various work centers, local access providers, internal/external customers and equipment vendors.
6) Skill must include administrative work knowledge of RedHat Linux, Oracle Databases, PL/SQL, Perl, Python, NodeJS and has the ability to create scripts in Perl and/or Python and setup cron jobs.