What are the responsibilities and job description for the Desktop Support Specialist position at Info Origin?
We are seeking an experienced Desktop Support Consultant to provide hands-on technical support for end users. This position involves maintaining and upgrading PC hardware, software, and related IT infrastructure to ensure smooth daily operations and an excellent end-user experience.
You’ll work across technologies such as Windows 10, Office 365, Active Directory, and Azure AD, handling installations, imaging, troubleshooting, and technical support for users across the organization.
Key Responsibilities:
- Provide daily technical support for PC hardware, software, and enterprise applications (Windows 10, Office 365, etc.)
- Install, configure, and maintain operating systems, images, and peripheral devices
- Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices
- Maintain and support Active Directory and Azure Active Directory accounts
- Log and track incidents and service requests through the ticketing system
- Prioritize and escalate support incidents based on impact and urgency
- Deliver timely resolutions and maintain high customer satisfaction
- Participate in on-call rotation as required
- Support hardware imaging using Microsoft SCCM
- Collaborate with IT teams to improve efficiency and resolve recurring issues
Required Skills & Experience:
- 3 years of experience in Desktop Support or IT Helpdesk roles
- Strong knowledge of Windows 10, Office 365, and Active Directory
- Hands-on experience with Azure AD and Microsoft System Center Configuration Manager (SCCM)
- Familiarity with client/server environments and peripheral device management
- Excellent troubleshooting, problem-solving, and analytical skills
- Strong communication and customer service abilities
- Ability to handle multiple tasks in a fast-paced environment
Additional Details:
- Interview Process: Microsoft Teams
- Work Arrangement: 100% Onsite (Candidates must be current Wisconsin residents or willing to relocate at their own expense)
Job Types: Contract, Temp-to-hire
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Ability to Commute:
- Wauwatosa, WI 53210 (Required)
Ability to Relocate:
- Wauwatosa, WI 53210: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
