Desktop Support Specialist L2

Job Title: Desktop Support Specialist L2
Location: Milwaukee, WI

Key Responsibilities:

• Provide Level 2 desktop and technical support for end users across the site.
• Perform installation, configuration, troubleshooting, and maintenance of desktops, laptops, mobile devices, and peripherals.
• Support MAC,Windows OS, iOS devices (iPhones/iPads) for tracking hardware and software.
• Handle incident resolution related to hardware failures, OS issues, application errors, login/AD problems, and network connectivity.
• Perform system imaging, device upgrades, patching, and deployment of new equipment.
• Support network-related issues, including VPN, switches, wireless access points, and basic LAN troubleshooting.
• Conduct daily health checks on systems, hardware, and network components to ensure smooth operations.
• Maintain accurate IT inventory including laptops, desktops, monitors, accessories, and licensed software using AMC/asset management systems.
• Collaborate with IT teams to resolve escalations, system outages, and cross-functional technical issues.
• Provide on-site and occasional after-hours support for priority incidents or scheduled maintenance.

Required Qualifications:

• High school diploma or equivalent with 5 years of IT support experience, OR

Associate degree in Computer Science, Information Technology, or related field with 3 years of hands-on experience.

• Strong hands-on expertise with Windows OS, desktop hardware, printers, and common enterprise applications.
• Experience supporting iOS mobile devices (setup, troubleshooting, configuration, MDM tools preferred).
• Experience with hardware repair, imaging tools, deployment processes, and system upgrades.
• Strong communication, customer service, problem-solving, and teamwork abilities.

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Work Location: In person

Salary : $25 - $28