What are the responsibilities and job description for the Desktop Support Specialist L2 (Tech Bar Associate) position at BlupaceUS LLC?
Job Title: Desktop Support Specialist L2 (Tech Bar Associate)Location: Milwaukee, WI (Onsite) Must Have: Windows and Mac and JAMF Job Summary:-We are seeking a highly customer-focused Desktop Support Specialist L2 (Tech Bar Associate) to provide in-person technical support in a fast-paced, walk-up Tech Bar environment. This role requires strong Windows and macOS experience, hands-on device support, and excellent customer service skills. The ideal candidate enjoys working face-to-face with end users and delivering a high-quality, white-glove support experience.Key Responsibilities:-Provide Tier 2 desktop support for hardware, software, and connectivity issuesDeliver walk-up (Tech Bar), phone, email, and ticket-based support via ServiceNowTroubleshoot and support Windows and macOS systemsManage and support devices using JAMF and SCCMInstall, configure, and maintain desktops, laptops, mobile devices, and peripheralsAssist with onboarding and offboarding, including new user setups and equipment deploymentRun diagnostics, isolate issues, and implement effective solutionsEscalate complex issues and collaborate with other IT teams as neededMaintain accurate documentation of incidents, requests, and resolutionsTrack and manage inventory of IT hardware and software assetsEnsure compliance with security policies and protect user data and systemsRequired Skills & Qualifications:-Proven experience as a Desktop Support Specialist / Tech Bar Associate / L2 SupportStrong hands-on experience with Windows and macOS environmentsExperience using JAMF for Mac device management (Must Have)Working knowledge of SCCMFamiliarity with ServiceNow or similar ticketing systemsExperience supporting hardware, peripherals, printers, and mobile devicesStrong troubleshooting and problem-solving abilitiesCustomer Experience & Soft Skills (Critical):-Excellent customer service and communication skillsComfortable providing face-to-face, walk-up supportPatient, approachable, and professional demeanorAbility to explain technical concepts to non-technical usersStrong organizational skills and attention to detailAbility to work independently and as part of a teamPreferred Qualifications:-Relevant certifications (CompTIA A , Microsoft Certified Professional, ITIL, etc.)Prior experience in a Tech Bar, walk-up support, or high-volume user support environment
Salary : $25 - $28