What are the responsibilities and job description for the Help Desk Analyst position at Info Origin Inc.?
Job Details
Role: Help Desk Analyst
Location: Columbus, OH
Work Mode: Hybrid
Employment Type: Contract
Interview Mode: Only Video
Job Description
- Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
- Troubleshoots hardware and/or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.
Skills Required:
- Professional experience working with computers in a Help Desk/Support role
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
- Strong Customer Service Skills
- Previous experience with ServiceNow
- CompTIA A Certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $23 - $33
