What are the responsibilities and job description for the Help Desk Analyst 2-HDA2 position at Idealforce LLC?
Job Details
Idealforce has CONTRACT position available immediately for a Help Desk Analyst 2-HDA2 to join our customer in Columbus, OH. This a Onsite Position Please find below additional details about this job. Only Local Candidates are considered for this role.
Job Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.
Skill Required / Desired Amount of Experience
Professional experience working with computers in a Help Desk/Support role- Required 1 Years
Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise- Required 1 Years
Strong Customer Service Skills- Required 1 Years
Previous experience with ServiceNow- Highly desired 1 Years
CompTIA A Certification- Highly desired 1 Years
THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.