Help Desk Analyst

We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.

Responsibilities:
• Provide comprehensive support for desktop computers, laptops, and mobile devices.
• Diagnose and resolve hardware, software, and network-related problems.
• Manage basic system administration tasks, including user accounts, permissions, and updates.
• Monitor, configure, and maintain network systems to ensure operational efficiency.
• Create and update documentation for technical procedures and solutions.
• Offer assistance on IT-related projects and initiatives as required.
• Respond to service desk tickets promptly and ensure timely resolutions.
• Deliver technical guidance to users both on-site and remotely.
• Proven experience in IT support or help desk roles.
• Solid understanding of Windows operating systems, particularly Windows 10.
• Familiarity with networking concepts, including routers, switches, and related technologies.
• Proficiency in basic troubleshooting techniques for hardware and software.
• Strong communication skills with the ability to explain technical information clearly.
• Capability to work independently with minimal supervision.
• Experience with managing service desk tickets and prioritizing tasks effectively.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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