What are the responsibilities and job description for the Salesforce Administrator III position at IDR, Inc.?
IDR is seeking a Salesforce Administrator III to join one of our top clients for an opportunity in Nashville, Tennessee. This role entails supporting and maintaining a Salesforce-based application used by the City of Nashville, focusing on day-to-day application administration, troubleshooting issues, and ensuring system smoothness for internal users and the public. It is a collaborative role ideal for a self-starter with strong communication skills and solid experience in application support or system administration.
Position Overview for the Salesforce Administrator III:
- Provide application support for Salesforce and other enterprise systems, ensuring optimal performance and user satisfaction.
- Manage daily system administration tasks, including user account management, configuration, and troubleshooting.
- Support data monitoring, reporting, and backup processes to maintain data integrity and system efficiency.
- Collaborate with internal teams to test new features, implement improvements, and support project activities.
- Assist with user training, system audits, and process review to enhance operational workflows.
Requirements for the Salesforce Administrator III:
- 2-4 years of basic troubleshooting experience.
- 1–3 years of Salesforce application support or similar platform experience.
- Proven ability to troubleshoot software issues and support end-users effectively.
- Experience managing user accounts, access, and permissions.
- Strong testing skills, including developing test plans and troubleshooting new features.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.