What are the responsibilities and job description for the Data Center Service Delivery Manager position at IDR Inc.?
IDR is seeking a Data Center Service Delivery Manager to join one of our top clients for an opportunity in Plano, TX more than 85% travel. This role involves overseeing end-to-end service delivery operations within a technology-driven environment, ensuring high performance, reliability, and customer satisfaction across all service streams. The company operates within the data center and IT infrastructure industry, committed to operational excellence and client success.
Position Overview for the Data Center Service Delivery Manager:
- Oversee end-to-end service delivery operations, ensuring high performance, reliability, and customer satisfaction across all service streams.
- Own and manage critical incidents, coordinating resolution efforts and leading stakeholder communication and post-incident reviews.
- Develop, implement, and continuously improve service delivery processes, procedures, and operational methodologies.
- Analyze internal and third-party processes to identify optimization opportunities and drive service delivery efficiencies.
- Establish, monitor, and report on service KPIs, using performance data to identify trends, drive improvements, and meet customer expectations.
- Collaborate with cross-functional teams and business leaders to support project success, operational excellence, and alignment with company objectives.
Requirements for the Data Center Service Delivery Manager:
- Legally eligible to work in the United States.
- Bachelor’s degree or equivalent job experience.
- Minimum 5 years’ experience in the technology and/or manufacturing industry.
- Preferred experience in the VAR / Integrator industry.
- Operational ability in a diverse, large-scale environment.
What's in it for you?
- Competitive compensation package.
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com