Engineering Technician

IDR is seeking an Engineering Technician to join one of our top clients in Alpharetta, GA. This role is pivotal in ensuring the seamless operation of our client's systems, providing advanced technical support, and contributing to a dynamic team environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview & Responsibilities for the Engineering Technician:

• Provide advanced technical support and resolve complex issues escalated from Tier I, ensuring smooth system functionality
• Conduct preventive and corrective maintenance on systems and components to maintain optimal performance
• Test existing equipment and software, and evaluate new systems to enhance system capabilities
• Develop and create comprehensive documentation and support materials for curriculum and instruction
• Manage and triage technical tickets and bugs before escalation to the engineering team

Required Skills for the Engineering Technician:

• Bachelor's degree in computer science or a related field, or three to five years of relevant experience
• Expertise in supporting technology, particularly learning management systems
• Strong foundational understanding of web frameworks and monitoring tools such as Splunk, Kibana, and RPA
• Ability to work in a 24x5 environment, with occasional evening, weekend, and holiday support
• Excellent communication skills and the ability to commute to the office in Alpharetta, GA, three times a week

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25 Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row