What are the responsibilities and job description for the Production Support Analyst position at IDR, Inc.?
IDR is seeking a Production Support Analyst to join one of our top clients for a remote opportunity. This role involves supporting mission-critical healthcare systems, ensuring operational excellence, and managing incident response efforts within a highly integrated healthcare technology environment. The company is committed to delivering reliable services that directly impact residents statewide and fosters a collaborative, dynamic work environment.
Position Overview for the Production Support Analyst:
- Responsible for real-time monitoring, incident management, and troubleshooting of complex healthcare systems.
- Lead deployment governance, operational readiness, and continuous improvement initiatives.
- Collaborate with cross-functional teams, vendors, and stakeholders to ensure system health and data integrity.
- Develop SOPs, conduct root-cause analysis, and enhance automation efforts to improve operational maturity.
- Support managed file transfers, batch jobs, and EDI transactions while automating Linux-based processes.
Requirements for the Production Support Analyst:
- Strong background in operations or production support roles.
- Proven troubleshooting and root-cause analysis skills.
- Experience with Splunk, ServiceNow, Linux, SQL, or MFT tools.
- Excellent communication skills bridging technical and business teams.
- Passion for mentoring others and driving operational maturity.
What's in it for you?
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.