What are the responsibilities and job description for the Production Support Analyst position at 4 Consulting Inc?
Job Title: Production Support Analyst
Location: Hermitage, TN
Duration: long term
Job ID: 4CI -7875
Required Qualifications:
- Monitor and support production applications, integrations, and infrastructure.
- Manage and resolve production incidents, including Severity 1, 2, 3, and 4 issues.
- Troubleshoot and support IBM DataPower, IBM MQ, Managed File Transfer (MFT), and EDI transactions.
- Analyze logs, alerts, and system performance using monitoring tools such as Splunk.
- Support production deployments, release activities, and operational readiness processes.
- Perform root cause analysis (RCA) and implement preventive solutions.
- Collaborate with development, infrastructure, business, and vendor teams to resolve complex technical issues.
- Develop and maintain operational documentation, SOPs, support guides, and production playbooks.
- Identify automation opportunities and drive continuous improvement initiatives.
- Ensure compliance with operational, security, and support standards.