What are the responsibilities and job description for the Front Office Manager position at Hyatt Regency?
Organization- Hyatt Regency Baytown
Summary
As a Hyatt Regency Baytown colleague, you will enjoy the following benefits:
The Front Office Manager is responsible for all duties of the front desk operation and oversees all FOH inquires which includes: staff training, inter-department communications, staff scheduling, responding quickly to guest requests and/or complaints in a friendly manner, and ensuring that appropriate action is taken to guarantee guest satisfaction. This person should possess strong communication skills and demonstrate strong leadership abilities. This position reports to the Director of Operations.
Responsibilities Include – (not limited to)
Hyatt Regency Baytown | A catalyst for Baytown's waterfront district development, and located at the base of the iconic Fred Hartman Bridge, along the Houston Ship Channel, the Hyatt Regency Baytown- Houston will undoubtedly provide the ultimate gateway entrance to the city of Baytown, a coastal city known for its rich Texas history. Baytown is just minutes from downtown Houston and Galveston and close to the Kemah Boardwalk and NASA Space Center.
From the moment you enter the Hyatt Regency Houston- Baytown hotel, you will sense a wonderful mix of modern meets warm southern Texas hospitality and bay breezes. The hotel features 208 guest rooms, a market, a 3-meal restaurant with exposition kitchen, and a lobby bar with great views of the Houston ship channel. Our Houston -area hotel is the first waterfront hotel in the area that will also feature 18,000 sq. ft. of meeting space, including a 12,000 sq. ft. ballroom with 20 -ft. high ceilings, a smaller junior ballroom and waterfront event space. Leisure amenities include an outdoor pool and fitness center.
Qualifications
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Summary
As a Hyatt Regency Baytown colleague, you will enjoy the following benefits:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Dental and Vision Insurance with only 30-day waiting period!
- 401K with company match
- Free parking
- Paid Time Off, begin accruing time from day one
- Paid Holidays
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
The Front Office Manager is responsible for all duties of the front desk operation and oversees all FOH inquires which includes: staff training, inter-department communications, staff scheduling, responding quickly to guest requests and/or complaints in a friendly manner, and ensuring that appropriate action is taken to guarantee guest satisfaction. This person should possess strong communication skills and demonstrate strong leadership abilities. This position reports to the Director of Operations.
Responsibilities Include – (not limited to)
- Responsible for short- and long-term planning and the management of the hotel’s Front Desk operations
- Develop and recommend the budget, labor cost plans, and objectives and manage within those approved plans
- Maintain guest room inventory
- Coach and counsel colleagues as needed to reflect Hyatt's service standards and procedures
- Perform all tasks of the front desk as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Ensures proper staffing levels for customer service goals
Hyatt Regency Baytown | A catalyst for Baytown's waterfront district development, and located at the base of the iconic Fred Hartman Bridge, along the Houston Ship Channel, the Hyatt Regency Baytown- Houston will undoubtedly provide the ultimate gateway entrance to the city of Baytown, a coastal city known for its rich Texas history. Baytown is just minutes from downtown Houston and Galveston and close to the Kemah Boardwalk and NASA Space Center.
From the moment you enter the Hyatt Regency Houston- Baytown hotel, you will sense a wonderful mix of modern meets warm southern Texas hospitality and bay breezes. The hotel features 208 guest rooms, a market, a 3-meal restaurant with exposition kitchen, and a lobby bar with great views of the Houston ship channel. Our Houston -area hotel is the first waterfront hotel in the area that will also feature 18,000 sq. ft. of meeting space, including a 12,000 sq. ft. ballroom with 20 -ft. high ceilings, a smaller junior ballroom and waterfront event space. Leisure amenities include an outdoor pool and fitness center.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Multiple years of progressive hotel Rooms Management experience preferred
- Service oriented style with professional presentations skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal, and administrative skills
- Must be able to life, push and carry up to 25lbs.
- Must be able to stand for long periods of time.
- Must be able to communicate verbally and in writing.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
