Collections Specialist

Collection Specialist

Location: Cincinnati, Cleveland, Columbus, Dayton (Hybrid)

Collection Specialist Job Summary

The Collections Specialist is responsible for managing a significant accounts receivable portfolio to ensure the timely receipt of firm receivables and achievement of monthly firm collection targets. This role works closely with firm attorneys, clients, billing, and management to facilitate payment of outstanding invoices, resolve collection issues, and monitor aged accounts. The Collections Specialist will identify areas of concern and recommend process improvements focused on reducing days to collect, maximizing revenue collection, and increasing efficiency. This position will also support department performance goals, assist with training and mentoring collection specialists, and handle unique or complex collection situations.

Collection Specialist Responsibilities

• Manage a significant accounts receivable portfolio and oversee the collection process for unpaid and delinquent invoices.
• Thoroughly understand the billing and electronic billing process to determine the status of unpaid invoices and appropriate next steps for collection.
• Communicate with firm attorneys and clients to facilitate payment of billings, including following up with attorneys and client Accounts Payable departments regarding delinquent invoices.
• Facilitate year-end collection forecasting of firm attorneys’ AR inventory and coordinate responses with the billing and collection department.
• Understand and document client Outside Counsel Guidelines related to accounts receivable, including payment terms, follow-up requirements, and statement transmittal procedures.
• Negotiate, document, and monitor payment plans when payment in full is not possible, coordinating with the Manager as necessary.
• Identify and recommend accounts for assignment to external collection agencies or law firms.
• Document all collection activities in ARCS in accordance with department policies.
• Follow up on aged e-billing accounts receivable using appropriate reporting available in BillBlast, Aderant, and ARCS.
• Work closely with the billing department to ensure proper follow-up from billing through collections and escalate issues as appropriate.
• Identify firmwide collection and cash receipt issues and recommend or develop improved follow-up procedures.
• Assist the Manager with the day-to-day credit and collection process.
• Recommend process improvements and assist with communicating changes related to firmwide collections.
• Independently and promptly resolve unique collection situations requiring special attention, with input from the Manager when appropriate.
• Assist the Manager in meeting firmwide department performance goals, including monthly firm collection targets.
• Monitor and document clients requiring special handling, including contingent cases, bankruptcies, real estate closings, fee petitions, alternative fee arrangements, credit review, billing setup, and other non-monthly arrangements.
• Take a lead role in onboarding, training, and ongoing professional development of Collection Specialists.
• Mentor Collection Specialists and reinforce the firm’s best practices related to collection efforts, follow-up, and escalation.
• Perform other duties as assigned.
  
  

Collection Specialist Requirements

• 5 years of progressive experience in a collections function.
• Law firm experience strongly preferred.
• Knowledge and proficiency with Aderant and ARCS is a plus.
• Excellent customer service skills and telephone etiquette.
• Strong interpersonal skills with the ability to communicate effectively with a diverse group of employees.
• Ability to manage multiple tasks and priorities under pressure.
• Strong attendance and punctuality.
• Ability to adjust work schedule to work other hours as required.
• Ability to work at a specified location and during hours determined by the Manager for the benefit of the department and firm.
• Ability to obtain Manager approval for any changes to scheduled work location or hours.
  
  

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Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.