Transportation Dispatcher

Description

Humboldt Senior Resource Center is looking for a full-time Transportation Dispatcher to support our transportation services. This position is ideal for someone who enjoys a fast-paced work environment, and who can think quickly to resolve unexpected challenges. This position is critical to us providing health care to our participants. The schedule for this position is Monday through Friday, 9 am to 5:30 pm.

JOB SUMMARY: The Transportation Dispatcher is responsible for day-to-day organization, routing, and problem solving for transportation of participants to and from HSRC day centers, HSRC clinic appointments, outside medical appointments, and other program approved transportation and/ or delivery requests.

ESSENTIAL DUTIES AND RESONSIBILITIES:

1. Utilizes program specific EHR and scheduling software to access transportation requests and document transportation related information.
2. Directs and monitors daily requests, schedules drivers, and assigns vehicles to ensure daily coverage of all routes and appointments.
3. Coordinates transportation services for participants to and from scheduled destinations by utilizing approved routing software.
4. Coordinates daily delivery services including but not limited to meals, durable medical equipment, samples, and medications.
5. Coordinates and schedules outside transportation vendors by facilitating information and back-up service when needed.
6. Maintains accurate computer dispatch and appointment records in routing software to ensure smooth and accurate communication with Transportation Drivers.
7. Ensures a smooth delivery of service by problem solving and coordination with representatives of agency programs, medical offices, caregivers, and participants. Collaborates and proactively communicates across departments regarding any event that may disrupt services.
8. Communicates all relevant details of driving assignments to drivers to ensure proper execution of services, including informing drivers of inclement weather, road construction, and other possible hazards.
9. Assists drivers with routing directions and direct drivers to perform additional services when required.
10. Responds to urgent calls and facilitates response to urgent driver needs. Assigns replacement busses in coordination with Transportation Supervisor when there is a problem enroute.
11. Escalates unresolved issues to management as appropriate. Informing of any issues out of the ordinary that may need additional assistance.
12. Maintains periodic contact with personnel to ensure completion of assigned duties.
13. Informs appropriate agency programs of changes in participant conditions.
14. Provides support for the Transportation Coordinator as needed.
15. Participates in program-level meetings as requested.
16. Follows agency and programmatic policies for incidents, accidents, grievances, and other reportable events.
17. Acts in a manner consistent with agency values.
18. Other duties as assigned.

Qualifications

EDUCATION &/or EXPERIENCE:

1. High School Diploma or GED equivalent required.
2. One (1) year scheduling and/or routing experience preferred.
3. One (1) year experience working with elderly or frail individuals preferred. 
4. Knowledge of DOT & FMSCA Compliance preferred.

PRE-SCREENING REQUIREMENTS:

1. Requires clearance of a DOJ and FBI criminal history background check.
2. Pre-employment physical, and PPD skin test (TB screening).
3. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Ability to promote participant rights, including dignity, self-determination, safety, confidentiality, and access to care.
2. Exercises independent judgement and decision making.
3. Ability to act with integrity, professionalism, and confidentiality.
4. Possess strong interpersonal skills and ability to collaborate with others while maintaining effective work relationships.
5. Ability to communicate effectively with others in verbal and written form, and with tact and diplomacy.
6. Ability to train and delegate responsibilities among employees.
7. Ability to exercise mature judgement, learn quickly, and remain flexible while working in a constantly changing environment.
8. Ability to be dependable, follow instructions, respond to direction, and improve performance through feedback.
9. Ability to be self-directed and work independently with limited supervision.
10. Ability to manage time effectively and adapt to changing priorities and workload.
11. Possess critical thinking skills and the ability to use good judgment.
12. Ability to be resourceful and take initiative to identify issues, solve problems, and improve current practices.
13. Possess attention to detail and ability to maintain a high-quality of work.
14. Possess basic recordkeeping skills and ability to maintain accurate files and records.
15. Ability to prepare comprehensive reports, forms, correspondence, and other written materials.
16. Ability to represent the agency professionally and effectively with internal and external stakeholders and to participate in outreach and fundraising efforts.
17. Strong basic computer skills and knowledge of Microsoft Office Suite (Word, Outlook, and Excel applications). Ability to use and maintain database software programs.
18. Basic knowledge of computers and web-based applications such as timekeeping, training, and email programs.

PHYSICAL REQUIREMENTS:

The Transportation Dispatcher position is primarily sedentary, requiring long periods of sitting at a desk in an office environment. The role involves frequent use of a computer, keyboard, and phone, requiring fine motor skills, hand–eye coordination, and repetitive hand movements. Clear visual acuity is necessary for reading screens, maps, and schedules, and the ability to maintain focus in a confined workspace for extended durations is essential. The position may also require occasional standing, walking, or reaching for files and office equipment, with minimal lifting of items typically up to 10 pounds.

The above statements are intended to describe the general nature of work performed.  They are not to be considered an exhaustive list of all job tasks performed.  The agency reserves the right to change job descriptions, work hours or work sites as required by the program.

The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area 1 Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer.  We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable federal or state law.

Salary : $21