Dining Center Coordinator

Description

Humboldt Senior Resource Center is looking for a Dining Center Coordinator for it's Heritage Cafe in Fortuna. This schedule for this position is: Tuesdays, Thursdays, and Fridays from 9 am to 2:30 pm.

JOB SUMMARY: Responsible for Dining Center operations and activities including employees, volunteers, and food service for both the assigned Dining Center and applicable Home Delivered Meals (HDM) routes. Works with the Nutrition & Activities Supervisor, Food Service and Events Supervisor, and Title III Program Supervisor to ensure compliance with Title III and food safety regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Works with Program Managers to ensure meal service to Dining Centers, HDM, and Nutrition Contracted Services participants according to program policies and procedures.
2. Provides daily supervision of Food Service Aides and Drivers while ensuring proper food safety guidelines are followed. Assists in the hiring and training of employees. Ensures the completion of tasks, including coverage during absence of employees.
3. Acts as the official Dining Center host/hostess.
4. In collaboration with the HDM Program Coordinator, realigns the routes when necessary to eliminate the waitlist and to adjust to changing demographics.
5. Works closely with the Nutrition & Activities Social Worker to ensure needs of program participants are understood and appropriate referrals are made.
6. Completes mandated reports to Adult Protective Services, as appropriate.
7. Maintains required records for participants and completes all required reports in a timely manner.
8. Works with nutrition team to ensure that required paperwork is completed and accurate, including monthly meal service data for both congregate and HDM participants, intake forms, and driver HDM assessments.
9. Responsible for handling and documenting daily meal donations. Ensures all donations made by participants are received in a confidential manner and that bank deposits are completed according to Finance department guidelines.
10. Recruits, trains, schedules, and oversees volunteers for various positions and events in the Dining Center and kitchen, as appropriate.
11. Coordinates supportive activities, programs, and outreach under direction of the Nutrition & Activities Supervisor.
12. Responsible for inventory, maintenance, and for keeping all equipment-related records for Dining Center equipment.
13. Responsible for reporting maintenance and equipment needs, as appropriate, to agency personnel and/or Dining Center property owners.
14. Refers seniors to appropriate resources within the organization and the community.
15. Works together with “Site Council” members to meet the goals of the Dining Center and the agency.
16. Develops and maintains effective community relations within the Dining Center service area. Builds working relationships with other senior providers, local government entities, civic and religious organizations, neighborhood associations, and local businesses, as appropriate.
17. Assists in training for Dining Center employees and educational programs for participants. Participates in meetings as requested by the Nutrition & Activities Director or Supervisor.
18. Serves as a back-up for all Dining Center employees and volunteers.
19. Serves as supervisor to student interns and volunteers working within the professional discipline and program area. Participates actively in their training as a guide, teacher, and mentor.
20. Demonstrates behaviors consistent with agency values: Respect, Patient, Courteous, Tolerant, Friendly, and Team Work.
21. Additional duties may be assigned, as needed, that align with the responsibilities of the position and support the vision, mission, and values of the organization.                

Qualifications

EDUCATION &/or EXPERIENCE:

1. High school diploma or GED equivalent required.
2. Minimum of one (1) year experience or education in community nutrition, social work, psychology, gerontology, management, or another related field required.
3. Minimum of one (1) year experience in a supervisory role required. 
4. Associate degree in a related discipline preferred.
5. Experience working in a food service program preferred.

LICENSES OR CERTIFICATES:

1. Current CPR and First Aid certification within six (6) months of hire.
2. Ability to acquire Food Handler’s certification upon hire (ServSafe, National Registry of Food Safety Professionals, or other approved certification).
3. Valid California Driver’s License, and personal auto liability insurance required. Must have a personal vehicle in good driving/operating condition and insured for State minimum liability requirements that can be used for the applicable job functions.

PRE-SCREENING REQUIREMENTS:

1. This position requires the successful completion of a background check.
2. A current Motor Vehicle Report (MVR) is required to determine eligibility for driving on behalf of the organization.
3. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Demonstrated interest in working with the elderly, knowledge of, and sensitivity to the needs of low-income seniors. 
2. Customer service skills and abilities necessary to work and communicate with diverse frail and/or elderly populations, employees, visitors, and the general public, with the ability to assist people who are in crisis or under extreme stress.
3. Builds positive relationships with diverse populations, including aging adults, families, caregivers, staff, and community stakeholders.
4. Ability to handle and prepare food in accordance with high quality food preparation, sanitation, and safety standards.
5. Works effectively as part of a team demonstrating sound listening skills to receive directions and understand participant concerns; maintains a cooperative and supportive attitude.
6. Applies good judgement, resourcefulness, and flexibility to resolve issues and adapt to changing circumstances.
7. Prioritize and plan work activities using time efficiently to meet deadlines and follow up on assignments with minimal direction.
8. Ability to maintain organization, timeliness, accuracy, thoroughness, and to monitor work for quality while performing various overlapping tasks.
9. Strong verbal and written communication abilities; able to convey information clearly and professionally to staff, participants, families, and external partners.
10. Ability to keep immediate and surrounding work area neat and organized, in a manner consistent with a professional environment.
11. Ability to be dependable, follow instructions, respond to management direction, and improve performance through feedback.
12. Ability to collect information and maintain accurate records.
13. Maintains confidentiality, reliability, and ethical standards; consistently demonstrates punctuality, attendance, and responsibility in work performance.
14. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and relevant computer programs and software.   
15. Provides mentorship, guidance, and development opportunities to team members, offering constructive feedback to encourage growth.
16. Clearly conveys information and expectations, actively listens, and promotes open, respectful dialogue while practicing empathy and self-awareness.
17. Gathers relevant information, evaluates options, and makes timely, sound decisions while identifying root causes and implementing solutions.
18. Sets clear goals, monitors progress, addresses performance concerns, and celebrates successes while upholding high standards of accountability.
19. Fosters a positive team culture by encouraging collaboration, supporting teamwork, and resolving conflicts effectively and promptly.

SUPERVISORY REQUIREMENTS:

1. This position supervises the following employees: Food Service Aides, HDM Drivers, and program volunteers.
2. In coordination with Human Resources and other supervisory staff, oversees hiring, orienting, training, evaluating, discipling, and terminating of specified departmental staff.

PHYSICAL REQUIREMENTS:

Duties may involve standing and walking for extended periods, bending, lifting, and carrying items such as meal trays, food containers, and supplies weighing up to 20 pounds. The role also requires the ability to assist with setting up and cleaning dining and kitchen areas, operating standard kitchen equipment safely, and occasionally loading or unloading vehicles for meal deliveries. Reliable mobility, stamina, and the ability to work in a fast-paced, service-oriented environment are essential to meet the needs of participants and ensure smooth program operations.

The above statements are intended to describe the general nature of work performed.  They are not to be considered an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions, work hours, or work sites as required by the program.

The Humboldt Senior Resource Center is a private, non-profit, multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area 1 Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer.  We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, pregnancy, breastfeeding, gender identity, marital status, citizenship status, military or veteran status, genetic information, or other basis protected by applicable Federal or State law.

Salary : $21 - $22