What are the responsibilities and job description for the Aftersales Manager position at HR on Demand?
About HR on Demand
HR on Demand is an HR and recruiting consultancy founded by former Fortune 500 HR executives, partnering with growing manufacturers and tech companies across the U.S. to build high-performing teams. We're proud to be leading talent search on behalf of a valued client in the electronics/hardware manufacturing space — a global leader delivering hardware solutions to top-tier technology partners at scale. We're currently hiring for several key roles supporting their expanding operations, and we'd love to connect with qualified candidates ready to make an impact.
About the Role
The After-sales/RMA Support Manager, Server (Server Operations Specialist, After-sales/RMA) will manage after-sales support, returns, and RMA processes for server hardware supporting a major cloud infrastructure client.
Key Responsibilities
• Manage end-to-end after-sales support and Return Merchandise Authorization (RMA) processes
• Coordinate with clients and internal teams to resolve field returns, repairs, and replacements
• Track RMA metrics and identify trends to reduce recurring issues
• Partner with Quality and Testing teams to feed field failure data back into root-cause analysis
• Maintain accurate after-sales documentation and reporting
• Ensure after-sales service levels meet client expectations and SLAs
Qualifications
• 4–7 years of experience in after-sales support, RMA operations, or customer service operations
• Experience managing returns/repair processes in a hardware or electronics environment
• Strong organizational and cross-functional coordination skills
• Comfortable working onsite in a manufacturing environment
Nice to Have
• Experience supporting server or data center hardware after-sales programs
• Familiarity with field failure analysis and reporting