What are the responsibilities and job description for the Property Manager position at Houston Apartment Association?
Seeking Experienced Bilingual Multi Family Property Manager for small 1 person property in Spring Branch
Property Manager is responsible for supervision and monitoring all of site staff and achieving the financial and operational goals of the property. Provides accurate information and reports and is fully responsible for the physical condition of the property; its equipment, inventories, and for supervision of all work performed by outside contractors.
Understand and maintain budget; record acceptable income and expense levels.
Daily inspections of entire property to ensure the property’s peak readiness and appearance.
Maintain current market and neighborhood information to ensure optimum pricing of property.
Develop marketing programs.
Review and approve all daily and weekly paperwork associated with leasing, move-ins, move outs, renewals, etc.
Ensure all move-ins and move-outs are walked.
Schedule and monitor maintenance department performance, request for service, and supplies.
Assure prompt, thorough market readies, resident services, and purchase of all necessary goods and services.
Maintain rent collection program
Maximize fair security deposit deductions from vacating residents, walking all move-outs.
Hire, train, develop, delegate to, and review performance of all on-site personnel.
Direct staff activities to ensure that job satisfaction and acceptable productivity levels are maintained.
Pay property invoices in a timely manner.
Maintain budget books and keep up with expenses.
Maintain and/or increase NOI and ROI.
Maintain proper reporting of move-ins, move-outs, renewals, leases, pre-leases and cancellations.
Assign duties and schedules for all employees on a daily/weekly/monthly basis to ensure adequate property staffing.
Administer and enforce company policies and procedures as they pertain to the site operations.
Ensure that all on-site personnel are knowledgeable of, and comply with all fair housing laws and regulations.
Provide guidance and safety training program for all on-site personnel to ensure a safe working environment.
Process and ensure the accuracy of all employee time sheets and payroll entries.
Oversee and direct resident relation program which would include visitation and inspection of apartments, recreational activities & special events.
Understand and work within the safety guidelines outlines by the Company; clearly communicate such safety guidelines to all on-site employees.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values; Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Property Manager is responsible for supervision and monitoring all of site staff and achieving the financial and operational goals of the property. Provides accurate information and reports and is fully responsible for the physical condition of the property; its equipment, inventories, and for supervision of all work performed by outside contractors.
Understand and maintain budget; record acceptable income and expense levels.
Daily inspections of entire property to ensure the property’s peak readiness and appearance.
Maintain current market and neighborhood information to ensure optimum pricing of property.
Develop marketing programs.
Review and approve all daily and weekly paperwork associated with leasing, move-ins, move outs, renewals, etc.
Ensure all move-ins and move-outs are walked.
Schedule and monitor maintenance department performance, request for service, and supplies.
Assure prompt, thorough market readies, resident services, and purchase of all necessary goods and services.
Maintain rent collection program
Maximize fair security deposit deductions from vacating residents, walking all move-outs.
Hire, train, develop, delegate to, and review performance of all on-site personnel.
Direct staff activities to ensure that job satisfaction and acceptable productivity levels are maintained.
Pay property invoices in a timely manner.
Maintain budget books and keep up with expenses.
Maintain and/or increase NOI and ROI.
Maintain proper reporting of move-ins, move-outs, renewals, leases, pre-leases and cancellations.
Assign duties and schedules for all employees on a daily/weekly/monthly basis to ensure adequate property staffing.
Administer and enforce company policies and procedures as they pertain to the site operations.
Ensure that all on-site personnel are knowledgeable of, and comply with all fair housing laws and regulations.
Provide guidance and safety training program for all on-site personnel to ensure a safe working environment.
Process and ensure the accuracy of all employee time sheets and payroll entries.
Oversee and direct resident relation program which would include visitation and inspection of apartments, recreational activities & special events.
Understand and work within the safety guidelines outlines by the Company; clearly communicate such safety guidelines to all on-site employees.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values; Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.