Housekeeping Room Attendant

Job Overview
The Room Attendant is responsible for cleaning, preparing, and maintaining guest rooms in accordance with hotel cleanliness, safety, and service standards. This role helps ensure guest rooms are clean, well-stocked, comfortable, and ready to create a welcoming guest experience.

This is a fast-paced role with frequent standing, walking, bending, reaching, and lifting or carrying items up to 25-50 lbs. Guest room assignments, scheduling, overtime, and related work expectations are managed according to hotel policy, operational needs, training, safety procedures, and applicable law. The role may include morning, evening, weekend, and holiday shifts. Success requires attention to detail, time management, safe work practices, and a commitment to guest service.

Room Attendants are assigned guest room cleaning and preparation duties based on hotel standards, staffing levels, training, safety procedures, scheduling requirements, and applicable law.

Job Responsibilities

Guest Room Cleaning & Preparation

• Clean and prepare guest rooms according to established hotel standards.
• Make beds, vacuum floors, dust surfaces, and sanitize all room areas.
• Clean bathrooms, including toilets, sinks, showers, mirrors, and fixtures.
• Replace linens, towels, and guest toiletries as needed.

Restocking & Maintenance Support

• Restock minibar items and in-room supplies.
• Empty trash and replace liners in guest rooms and assigned housekeeping carts or supply areas.
• Report maintenance issues such as broken fixtures, leaks, or damaged furniture.

Guest Service & Interaction

• Respond to guest requests such as additional towels, amenities, or supplies.
• Maintain a respectful approach to guest privacy and security at all times.
• Provide courteous and professional service when interacting with guests.

Safety, Compliance & Standards

• Follow all hotel safety, sanitation, hygiene, and guest room entry and privacy procedures, and comply with company policies and housekeeping guidelines.
• Use assigned safety equipment and follow hotel response procedures when working in guest rooms, restrooms, or other designated spaces.
• Promptly report threatening or unsafe guest conduct, maintenance hazards, security concerns, injuries, and incidents.
• Complete required housekeeping, safety, sanitation, guest room protocol, security response, human trafficking awareness, and workplace violence prevention training as assigned.
• Accurately follow procedures for tracking guest room assignments, rooms cleaned, supplies used, maintenance concerns, and related housekeeping records when required.

Education: High school diploma or equivalent preferred.

Experience: Previous housekeeping or cleaning experience preferred but not required.

Travel required: None.

Physical requirements:

• Ability to stand, walk, bend, kneel, and reach for extended periods.
• Frequent lifting and carrying of items up to 25–50 lbs.
• Continuous physical activity throughout shift in guest rooms and nearby housekeeping work areas.
• Ability to push and pull housekeeping carts and equipment.
• Ability to work in various indoor environments with exposure to cleaning chemicals.
• Capacity to perform repetitive physical tasks efficiently and safely.

Skills and Abilities:

• Strong attention to detail and commitment to cleanliness.
• Effective time management and ability to complete assigned rooms and tasks efficiently while maintaining quality standards.
• Reliable, punctual, and self-motivated work ethic with the ability to follow assigned schedules, safety procedures, workload procedures, and reporting practices.
• Basic communication skills.
• Customer service mindset.
• Ability to work independently and as part of a team.
• Availability to work weekends, holidays, and varied shifts as scheduled; overtime will be handled according to hotel policy and applicable law.
• Knowledge of cleaning chemicals and equipment is a plus; willingness to complete required housekeeping, safety, sanitation, and guest service training.

Compensation Disclosure: The posted pay range reflects the actual compensation for this position and is provided in accordance with applicable pay transparency laws. For positions with a fixed rate of pay, the posted range represents the advertised rate for the role.

Equal Employment Opportunity: Hotel Clark is an Equal Opportunity Employer. Employment practices are administered in accordance with applicable federal, state, and local laws.

Job Description Disclaimer: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise, modify, add, or remove job duties and responsibilities as business needs dictate.