What are the responsibilities and job description for the Call Center Manager - B2C position at Home Improvement?
Company Overview:
- This is a well-established and rapidly growing exterior remodeling company
What is Being Offered:
- $90K-$100K base bonus
- Full benefits
- 401K with match & PTO
What The Position is About:
- Lead and motivate the call center team of 50 across two offices
- Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
- Develop and implement call center strategies to optimize efficiency, productivity, and sales
- Recruit, hire, and train call center personnel
- Provide ongoing coaching, mentoring, and performance feedback to the team
- Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
The Right Candidate Will Have:
- 5 years of experience in call center, inside sales, or customer service environments
- Leadership experience managing a team of 5
- Experience scaling operations and owning results
- Strong understanding of metrics