What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express & Suites?
The Holiday Inn Express & Suites Sebring is looking to hire a new Front Desk Agent to our team! You will be responsible for providing friendly and responsive service to guests, while also ensuring our commitment to a safe, clean, and comfortable environment for the guests.
As a Front Desk Agent you will need to be able to welcome guests, assist them with check-ins and check-outs, register and assign guest rooms, issue room keys, make and confirm reservations via telephone or online as required, present statement to and collect payment from departing guests as needed.
- Prior experience is encouraged
- Customer/Guest service is a must for all positions
- Flexible with shifts as they can vary from 7a-3p, 3p-11p, and 11p-7a overnights
- Basic computer knowledge
- Quick paced
- Able to multitask
- Dependable and reliable
We look forward to meeting you!
Duties
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and respond to inquiries
- Provide excellent customer support and address any concerns or issues raised by guests
- Maintain accurate records of guest information
- Ensure the front desk area is clean, organized, and presentable at all times
Skills
- Experience working in a hotel front desk setting is preferred
- Strong phone etiquette and communication skills
- Excellent customer service skills with the ability to handle difficult situations professionally
- Ability to maintain confidentiality of guest information
- Familiarity with hotel receptionist duties is a plus
- Strong organizational skills with attention to detail
- Knowledge of office management procedures and basic computer skills
- Familiarity with phone systems and ability to handle multiple phone lines
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Benefits:
- Employee discount
Work Location: In person