What are the responsibilities and job description for the Hotel Front Desk Agent position at Sea Turtle Inn?
We are looking for a friendly, conscientious person WITH HOTEL FRONT DESK EXPERIENCE to join our team as a Front Desk Agent. In this role the candidate will oversee the front desk operations. This will include greeting and welcoming guests, tending to their questions and complaints, management of all bookings and appointment schedules, insuring that the reception area is clean and profesionally maintained. The ideal candidate for this position will have experience working in a hotel environment, and be able to work independently with minimal supervision. The Front Desk Agent is often the first point of contact for customers checking in or out of our hotel, so we're looking for someone who is enthusiastic and has strong customer service skills. In addition the Front Desk agent needs to possess strong time management and orginazational skills and be financially minded. A top-notch Front Desk Agent should provide exceptional customer service and strong leadership skills.
Responsibilities:
- Implementing Front Desk Opjectives and Proceedures as outlined by ownership.
- Working to organize and support Housekeeping Staff with Shift Schedules and Guest priorities.
- Tending to guest's needs and resolvng guest complaints and questions by providing exceptional customer service.
- Helping our Guest's experience by sugesting great restaurants and pointing out local points of interest.
- Ensuring that the Front Desk and Reception area is kept clean and organized.
- Maintaining Front Desk Office and Hotel Supply inventory and equipment.
- Front Desk activities include bookings, appointments, phone calls and emails.
- Generating reports and feedback for presentation to the owners.
- Preforming administrative duties such as filing and updating records, amog others as needed.
- Working with Maintenance Staff to assure workplace safety, ie; smoke alarms, walkways are clean and safe, checking landscaping and watering where needed.
- Calling in repair companies when needed and following up on completed repairs.
Job Type: Part-time
Work Location: In person