Community Association Manager

ROLE: Community Association Manager

SALARY: $60,000 - 70,000

LOCATION: Manchester, MO

About Us:

At CPM Gateway, we're all about people; the communities we serve and the teammates we get to work with every day. For over 35 years, we've been helping neighborhoods, condos, and HOAs thrive across Missouri and Illinois, but what really sets us apart is how we do it: with transparency, trust, and a good sense of humor along the way. We take our work seriously, but not ourselves, because community should feel welcoming, and so should your workplace.

Life at CPM is about more than just checking boxes. Our clients stay with us for years because they feel the difference, and that same care extends to our employees. Whether you're solving problems, lending a hand to a resident, or brainstorming new ways to make life easier, you'll be part of a team that values collaboration, laughter, and making an impact. If you're looking for a place where your ideas matter, your work makes a real difference, and you can enjoy the people around you, CPM Gateway is the place to be.

About the Role:

The Community Manager is responsible for overseeing the daily operations, financial health, and long-term planning of a portfolio of community associations, condominiums, townhomes, and HOA communities. This role serves as the primary liaison between homeowners, boards of directors, vendors, and staff, ensuring efficient operations, regulatory compliance, and superior customer service.

RESPONSIBILITIES:

Operations & Administration

• Manage the daily operations of assigned communities, including maintenance of common areas, amenities, and facilities.
• Conduct regular property inspections and document maintenance or compliance issues.
• Coordinate with vendors and contractors for repairs, capital projects, and preventive maintenance.
• Maintain accurate records, reports, and correspondence for each association.

Board & Homeowner Relations

• Serve as the main point of contact for boards of directors, homeowners, and committees.
• Prepare and distribute board packets, agendas, and meeting minutes.
• Attend and facilitate board and annual meetings, presenting financial and operational updates.
• Advise boards on compliance with governing documents, applicable statutes, and best practices.

Financial Management

• Assist with the preparation and presentation of annual operating budgets and reserve funding plans.
• Review and approve invoices, ensuring accuracy in coding and compliance with budgets.
• Monitor accounts receivable and assist with collection efforts as needed.
• Provide timely monthly financial reports, variance reports, and recommendations to boards.

Compliance & Governance

• Enforce community rules, regulations, and deed restrictions consistently and fairly.
• Stay current on state and local property codes, association laws, and industry standards.
• Assist with insurance claims, renewals, and risk management processes.

Leadership & Collaboration

• Supervise on-site staff or assistants when applicable, ensuring effective performance and training.
• Collaborate with internal departments (accounting, inspections, administrative support) to deliver seamless service.
• Maintain strong professional relationships with vendors, contractors, and regulatory bodies.

Qualifications:

• 2 years of experience in property management
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills; comfortable presenting to boards and homeowners.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with property management software is a plus.
• Ability to work evenings or weekends as required for board/annual meetings.
• Professional certifications such as CMCA®, AMS®, or PCAM® preferred (or willingness to pursue).

Work Environment & Physical Requirements:

• Ability to conduct on-site property inspections, including walking, climbing stairs, and working in indoor/outdoor environments.
• Must hold a valid driver's license and have reliable transportation.
• Comfortable handling occasional emergency situations outside of normal business hours.

Compensation & Benefits:

• Health, dental, and vision insurance options
• 11 days PTO
• 401(k) with 4% match
• Great company culture