Field Service Technician I - IM Regional Ops

• Job Title: Field Service Technician I – IM Regional Operations
• Location: Santa Fe, New Mexico, United States
• Employment Type: Full-Time

Role Overview:

We are hiring for one of our clients.The Field Service Technician I provides technical support for end-user computing environments through installation, configuration, maintenance, troubleshooting, and documentation of workstation hardware, software, and peripheral equipment. This role supports operational excellence by delivering timely and effective technical solutions while maintaining organizational standards and procedures.

Responsibilities:

• Diagnose and resolve basic workstation hardware, software, and configuration issues.
• Respond to support requests escalated through the customer support process.
• Perform routine maintenance activities to optimize workstation performance.
• Install, configure, and maintain workstation operating systems and software applications.
• Provide end-user support for application access, navigation, and functionality.
• Install, configure, and maintain workstation hardware, peripherals, and related equipment.
• Assist with administration and maintenance of network, server, and telecommunications systems under supervision.
• Support desktop hardware and software deployment, upgrades, and maintenance activities.
• Maintain accurate hardware and software inventory records.
• Ensure compliance with organizational technology standards, policies, and procedures.
• Communicate effectively with users, team members, vendors, and stakeholders.
• Coordinate with vendors to resolve service-related issues when required.
• Create and maintain technical documentation for supported systems and processes.
• Prepare status reports, issue summaries, and project-related documentation.
• Support project activities and provide technical assistance to project teams.
• Demonstrate collaboration and teamwork across assigned initiatives.
• Deliver professional and responsive customer service to end users.
• Participate in departmental initiatives focused on service quality and continuous improvement.
• Perform additional duties and special projects as assigned.

Requirements:

• High School Diploma or equivalent required.
• 0–1 year of experience in information technology, technical support, or a related field.
• Basic understanding of workstation hardware, software, and peripheral devices.
• Strong troubleshooting and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to work collaboratively within a team environment.
• Strong organizational and documentation skills.
• Ability to follow established policies, procedures, and technical standards.

Benefits:

• Competitive compensation package.
• Professional development opportunities.
• Exposure to enterprise technology environments.
• Comprehensive employee benefits package, where applicable.

Equal Opportunity Statement:

We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any protected characteristic under applicable law. Employment decisions are based solely on qualifications, merit, business needs, and job-related requirements.

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