What are the responsibilities and job description for the Representative HOA Accounts Receivable position at Hilton Grand Vacations?
The Representative HOA Accounts Receivable is responsible for assessing maintenance fees, club dues and penalty fee billings, in accordance with each association’s Assessment Billing and Collections policy. Additionally, the position requires accurate and prompt posting of payments and refunds, and daily cash receipts reconciliations. All support functions must be completed in a timely, efficient and professional manner. This position is responsible for assisting all members of the HOA Accounts Receivable staff.
•    Process assessments, including maintenance fees, club dues and penalty fees
•    Research and respond to owner inquires within the established response time
•    Maintain continuity of owners information
•    Process and post ACH, Lockbox, and credit cards payments
•    Sort mail and checks received from the lockbox, research and post check payments
•    Deposit check payments using a remote scanner
•    Process refunds, credit card chargebacks, non-sufficient funds
•    Post payments and fees reported by collection agencies
•    Track and reconcile daily deposits
•    Facilitate account corrections / adjustments daily
•    Prepare and distribute month-end reports including delinquency, cash receipts and assessments
•    Interact with internal and external servicing partners daily
•    Identify and report recurring issues and trends
•    Additional tasks as assigned
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Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:Â
- High school/GED; Associate degree or two-year technical certificate preferredÂ
- 2 years of accounts receivables, billing or administrative experienceÂ
- Highly proficient computer skills, including Microsoft Office products, must have basic knowledge of Microsoft Excel.Â
- Experience with AS400 preferred
- Attention to detail with strong analytical and problem-solving skillsÂ
- Excellent interpersonal communication skills to work effectively with all levels of the organization
- Ability to lead by example and take active ownership and accountability with projects and apply received knowledge
- Ability to multi-task high priority projects with competing deadlines
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