What are the responsibilities and job description for the Houseperson - Marquee Hotel position at Hilton Grand Vacations?
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.
Extraordinary People, Exceptional Benefits
To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:
Extraordinary People, Exceptional Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
- Providing excellent service to our guests and owners while they're staying at the resort!
- Promptly assisting guest inquiries and needs while following brand standards.
- Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
- Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
- Identify and report preventative or other maintenance issues in public area or guest rooms.
To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:
- Effective verbal and written communication skills. Ability to communicate well with guests in English.
- Perform job functions with attention to detail, speed and accuracy
- Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise.
- Hospitality industry
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
- Providing excellent service to our guests and owners while they're staying at the resort!
- Promptly assisting guest inquiries and needs while following brand standards.
- Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
- Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
- Identify and report preventative or other maintenance issues in public area or guest rooms.
To fulfill this role optimally, you'll need to possess the following minimum qualifications and experience:
- Effective verbal and written communication skills. Ability to communicate well with guests in English.
- Perform job functions with attention to detail, speed and accuracy
- Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise.
- Hospitality industry