What are the responsibilities and job description for the Lead Agent Title Operations position at Hilton Grand Vacations?
- Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.).
- Assist with the coordination of work assignment for team as needed.
- Assist with development, documentation and implementation of policies, process flows and procedures.
- Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
- Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members.
- Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports.
- Assist with the auditing of team member files for performance metrics purposes.
- Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
- Provide feedback to management to help ensure best practices are in use.
- Look for opportunities to enhance technology.
- Work with management to provide cross training for personnel.
- Carry out any reasonable request by management of which the employee can perform.
- Promotes a positive work atmosphere.
Required Qualifications
Must possess excellent organizational skills
Must have good written, verbal & communication skills
Ability to multi-task and work well under pressure
Perform title search and review
Enthusiastic team player attitude
Detailed oriented. Proficient in MS Word, Excel, Power Point and Outlook.
Education- High school/GED
Years of related experience-1-3
Preferred Qualifications
- 3-5 previous years of vacation ownership is a plus
- Knowledge of the documents required for timeshare closing or transfer transaction