What are the responsibilities and job description for the Agent Title Operations position at Hilton Grand Vacations?
Responsible for assisting with the supervision of staff and processes related to preparation, review and recording of transfer of ownership documents. Interfaces with title underwriters, attorneys, other professionals, and internal departments as needed to support the Supervisor of Title Operations and extended services to Title Operations leadership. Works with management to institute and maintain policies and procedures for processes related to all related functions. Responsible for completing tasks assigned by department management.
- Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.).
- Assist with the coordination of work assignment for team as needed.
- Assist with development, documentation and implementation of policies, process flows and procedures.
- Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
- Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members.
- Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports.
- Assist with the auditing of team member files for performance metrics purposes.
- Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
- Provide feedback to management to help ensure best practices are in use.
- Look for opportunities to enhance technology.
- Work with management to provide cross training for personnel.
- Carry out any reasonable request by management of which the employee is capable of performing.
- Promotes a positive work atmosphere.
Performs other related duties as assigned.
Required Qualifications:
- Must possess excellent organizational skills
- Must have good written, verbal & communication skills
- Ability to multi-task and work well under pressure
- Perform title search and review
- Enthusiastic team player attitude
Detailed oriented. Proficient in MS Word, Excel, Power Point and Outlook.
Preferred Qualifications:
- Previous vacation ownership experience a plus
Knowledge of the documents required for timeshare closing or transfer transaction