What are the responsibilities and job description for the Help Desk Analyst - IAM Support position at Healthcare IT Leaders?
Identity Access Management Analyst - Help Desk Support
Contract Duration: 6 months
Location: Brentwood, TN (On-site 3 days per week)
Position Overview
We are seeking an entry-level Identity Access Management (IAM) Analyst to provide help desk support for our healthcare client's behavioral health division. This is an excellent opportunity for someone looking to start their career in identity and access management within a supportive team environment.
Key Responsibilities
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contract Duration: 6 months
Location: Brentwood, TN (On-site 3 days per week)
Position Overview
We are seeking an entry-level Identity Access Management (IAM) Analyst to provide help desk support for our healthcare client's behavioral health division. This is an excellent opportunity for someone looking to start their career in identity and access management within a supportive team environment.
Key Responsibilities
- Monitor and support user access management for the entire behavioral health division
- Resolve access-related issues and tickets in a timely manner
- Address "quick wins" and clean up "low hanging fruit" in the IAM environment
- Assist with user provisioning, de-provisioning, and access modifications
- Support access point systems and help maintain security protocols
- Collaborate with a team of IAM professionals
- Provide responsive help desk support for access-related inquiries
- High School Diploma or equivalent
- Strong customer service orientation
- Excellent communication skills, both written and verbal
- Ability to learn technical systems quickly
- Detail-oriented with strong organizational skills
- Ability to work on-site in Brentwood, TN 3 days per week
- Experience with Active Directory (AD)
- Familiarity with Cerner or similar healthcare systems
- Previous help desk or IT support experience
- Understanding of basic IAM concepts
Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.