What are the responsibilities and job description for the Help Desk Support Technician position at Atiba?
The Help Desk Support Technician (HDST) will be the first point of contact for end-users and clients requiring IT assistance. Primary responsibilities will be troubleshooting T1-T2 technical issues, managing support tickets, and ensuring clients' IT infrastructure runs smoothly. This position will work with a wide range of hardware, software, and network systems, providing support for a myriad of IT systems ranging from personal computers to basic cloud services. The successful HDST will proactively respond to email, chat, or phone queries while offering support to customers to ensure their requests are resolved. Must be an authorized US worker residing in the United States, local to Nashville, TN.
Minimum Qualifications
Minimum Qualifications
- Associate degree or equivalent experience
- 1-3 years of IT support experience
- Strong working knowledge of computer systems, hardware, and software
- Good problem solving, analytical, and team-working skills
- Excellent communication and interpersonal skills
- An openness to learning new technologies
- Successful completion of a drug and background screen
- Must be an authorized US worker residing within the United States
- Local to Nashville, TN
- 3 years of IT support experience
- Associates/Bachelors in related IT field
- CompTIA A Certified
- Experience troubleshooting a broad range of technologies, including Microsoft, Mac, Email, Anti-virus, printers, wifi, etc