What are the responsibilities and job description for the Technology Research Analyst-A/V position at Hansen Talent Group (HTG)?
Hansen Talent Group is hiring an A/V Technology Research Analyst to support enterprise audio/visual technologies, conference room solutions, and collaboration platforms across a dynamic corporate IT environment.
This role is ideal for a technology professional with strong A/V support experience who enjoys researching emerging technologies, supporting enterprise collaboration tools, troubleshooting complex technical issues, and working directly with customers to keep business operations running smoothly.
Location: Fully Onsite - Columbia, SC
What You’ll Do
• Research, evaluate, test, and support enterprise audio/visual hardware and software technologies
• Assist with installations, operational support, maintenance, and troubleshooting of A/V equipment across the enterprise
• Support Microsoft Teams Rooms and enterprise conference room collaboration technologies
• Configure, support, and troubleshoot Crestron and Extron devices and related A/V systems
• Provide consultation and design recommendations for conference room technology setups
• Research emerging technologies and stay current on lifecycle updates, product roadmaps, and industry trends
• Evaluate new hardware and software solutions to support long-term business objectives and operational needs
• Conduct product testing, technical reviews, and documentation efforts for supported technologies
• Ensure supported technologies align with security standards and mitigate infrastructure vulnerabilities
• Partner with vendors, operations teams, architecture groups, and leadership to support enterprise technology initiatives
• Assist with related infrastructure and technology projects as assigned
• Deliver exceptional customer support and communicate effectively with users and stakeholders at all levels
• Maintain detailed technical documentation and product evaluation records
What You’ll Need
• 2 years of experience supporting enterprise technologies or related products, including at least 1 year directly supporting A/V technologies
• Bachelor’s degree in Computer Science, Information Systems, or related field OR equivalent combination of education and experience
• Hands-on experience supporting Crestron and Extron technologies
• Experience supporting Microsoft Teams Rooms and enterprise video conferencing environments
• Audio/visual installation and operational support experience required
• Strong troubleshooting and technical research skills
• Excellent customer service and communication skills with the ability to support end users effectively
• Ability to communicate and collaborate across all levels of the IT organization
• Strong written documentation, presentation, and organizational skills
• Experience evaluating and recommending enterprise technology solutions
• Ability to work in a fast-paced, multi-platform environment with occasional after-hours support needs
• Strong attention to detail, sound judgment, and problem-solving abilities
• Familiarity with Microsoft Office and enterprise collaboration technologies
We’re not looking for traditional desktop support technicians without enterprise A/V experience